Get in Touch With Us
We like hearing from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question, or simply have an idea you think we should hear, this page explains how to reach us and what to expect once you do.
The Best Way to Reach Us
Email is the simplest and most reliable way to contact our team. Please write to us at [email protected]. Every message lands in a shared inbox that a real person checks, so there is no automated maze to work through.
What You Can Contact Us About
To help us point your message to the right person, it is useful to know the kinds of things we can help with:
- Corrections: if a detail on one of our pages seems wrong or no longer accurate, tell us which page and what you noticed.
- General questions: if something we have written is unclear, ask and we will do our best to explain it more plainly.
- Feedback: praise, criticism and suggestions are all welcome, and they genuinely shape what we work on next.
- Partnership or media enquiries: please give a short outline of what you have in mind.
Tips for a Quicker Reply
A clear subject line makes a real difference. Something like "Question about a page" or "Possible error spotted" lets us sort messages quickly. If your note relates to a particular page, please include its web address. Keep the message as brief as you comfortably can while still giving us the full picture.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect an Answer
We aim to reply within two to three working days. During busy periods or public holidays it may take a little longer, but every message is read. If your question needs some research before we can answer properly, we will let you know that we are looking into it.
How We Handle Your Details
When you write to us, we only use your name and email address to respond to your message. We do not add you to mailing lists or pass your details on to anyone else. You can read more about this in our Privacy Policy. For the general rules that apply to using this website, please see our Terms of Use.
Thank You
Every note we receive helps us make our pages clearer and more useful for everyone. We appreciate you taking the time to get in touch, and we look forward to hearing from you.